BOOK BEAU FAQ
WHAT IS A BEAU?
A cute, functional way to protect your books from wear and tear when you’re on the go!
ARE YOU LOOKING FOR ?...
- BOBA REWARDS
- BEAU/BEAN CARE
- DISCOUNT CODES
BOBA POINTS AND REWARDS
WHERE CAN I FIND MY POINTS AND REWARDS?
In the bottom left corner of our website there is a blue shopping bag icon. If you click on that a pop up will come up and give you the opportunity to login. From there you can see your current point balance as well as other ways you can accumulate them. There is also a section where you move your Boba points into a Boba Cash discount code once you accumulate enough. $30/$50 is the minimum that must be met before shipping and handling for Boba Cash to be valid.
If you need additional help, or if that doesn't make sense please email firstname.lastname@example.org with any questions.
BOOK BEAU SIZING
Find out everything you need to know about Book Beau sizes and measurements from our comprehensive sizing guide!
BOOK BEAU & BEAN CARE
HOW DO I USE A BEAU ?
Book Beaus are perfect to help keep your Beaus safe when you’re at home or on the go! Just slip your book into a Beau, zip the top, and your book will be protected from the dangers and hazards of purses, backpacks, etc.!
HOW DO I USE A BEAN ?
Beans are a life-changing pillow! Originally intended as a reading pillow to prop those heavy books up while you’re reading, our Beans are fantastic for so many things! Check out our Bean product page for a deep dive into the many ways to use your Bean, from an armrest while playing video games, a back pillow, travel pillow, a snuggle pillow, and more!
HOW DO I WASH MY BEAU AND BEAN ?
We recommend spot washing due to the way we make our Beaus. We, along with a lot of our customers, recommend using a Tide Pen or your favorite detergent to spot/hand wash your Beau. After washing, we recommend you air dry for best results. You can also Iron your Beau on a low setting and it will be photo ready.
Our Bean covers are completely removable and machine washable! Just unzip, pull them off the pillow, turn them inside out and wash on a gentle cycle. Air dry to keep your Bean soft and fuzzy after cleaning.
ARE BOOK BEAUS WATERPROOF ?
No. We tried creating a waterproof beau and weren't happy with the results. We are back to the grind on figuring out ways to make that happen in the future. In the meantime, most of our customers have found that our Book Beaus do protect their books from spills, even though they aren't officially waterproof.
I WANT TO MAKE A CHANGE TO MY ORDER
Our Fulfillment Manager ships so quickly that we may not be able to catch your order to make a change, so please double check the shipping address and what you are ordering before you checkout. You can email us at email@example.com and if we haven't shipped it out we will try to make the requested change.
I LIVE OUT OF THE US, HOW CAN I PLACE AN ORDER ?
It was a difficult decision for our Team to make, but we have currently turned off International shipping with the exception of Canada for the time being. We hate to do this, but with everything happening in the world today, too many International packages are experiencing significant delays and even losses, which can ruin your experience with us. We want to take care of our BBs around the world and we’re looking into better ways to do that. (Hopefully Amazon around the world!) Thank you for your continued patience and understanding.
DO YOU OFFER WHOLESALE/DEALER PRICING? CUSTOM OR BULK ORDERS ?
Yes. We do offer wholesale pricing!
We do offer custom fabric orders, currently the minimum order is 1000 or more Beaus. We do offer other bulk order options as well.
Please email us at firstname.lastname@example.org with as much information about what you are looking for as possible.
WHEN WILL MY BOOK BEAU SHIP ?
Our Fulfillment Manager rocks so our customers have gotten accustomed to super fast shipping! While we usually ship within a day or two, you can expect your order to ship within 5 - 7 business days. You will also receive an email confirmation when it is shipped that includes tracking information.
If you are ordering from Canada, shipments are currently taking up to 2 months to arrive from the shipping date due to a large COVID outbreak in Canada Post.
WHEN WILL MY PRE-ORDER SHIP ?
Pre-orders typically ship out 8 to 10 weeks after the pre-order closes.
Check out our handy Where’s My Pre-Order page for countdown clocks on current pre-orders!
Please email email@example.com with any questions!
WHAT IS YOUR RETURN POLICY ?
We accept all returns or exchanges within 30 days of your purchase. If you are looking to exchange a product, shipping will be at a discounted rate of $3. If your purchase arrived with damage please ignore the below and email us directly at firstname.lastname@example.org.
Please follow the instructions below to begin your return process:
1. Send your return/exchange to the following address:
ShipBob, Inc. [ATTN: Returns]
4051 Freeport Parkway
Suite 300 Door 1
Grapevine, TX, 76051
2. Once you have shipped your return/exchange please email us at email@example.com with the tracking number along with any details regarding your exchange (product, design, size... etc.)
3. Upon receipt of your tracking and exchange details our Customer Service team will work as quickly as humanly possible to send you an invoice and once it is paid (or refunded if it's exchanging for a less expensive item) we will send you your new Beau!
If you are still having any trouble with your order please message us on Book Beau Facebook, or email our Customer Service team at firstname.lastname@example.org
YOU CAN SUBSCRIBE TO OUR NEWSLETTER RIGHT HERE:
WHY DO I SEE PICTURES OF BOOK BEAU DESIGNS THAT AREN'T FOR SALE IN THE SHOP ?
We do sometimes bring back fabrics that you tell us you love, but the some of our prints are run once or twice and then retired so we can keep bringing you new designs and products. We try to share the most current pictures of our items on social media but sometimes by the time you see them we have already sold out. We are working hard to keep more inventory in stock and provide you with awesome choices all the time!
DO YOU HAVE MORE NEW PRODUCTS LIKE LAPTOP BAGS AND CELL PHONE CASES COMING OUT ?
We are in the process of developing new products but do not have current release dates. As soon as we do we will announce them in our newsletter which you can sign up for above!
WHERE WILL BB BE THIS YEAR FOR EVENTS ?
UPDATE 4/2020 Due to the current safety restrictions in place across the world for COVID-19, all events we planned to attend this year have been canceled. Stay tuned for upcoming events we will be attending next year when it is again safe to gather all of us book nerds together! We can’t wait to see you all again!
We love meeting you! So when we hit the road again we encourage you to please come see us if you are at any of the events we will be attending in the future!
Please use the Appearance/Event Form below if you want us to attend your event!
HOW CAN I INVITE BOOK BEAU TO BE A VENDOR/SPONSOR AT OUR EVENT, ASK BENITA OR AREL TO COME SPEAK AT OUR SCHOOL/EVENT ?
Book Beau LOVES heading out and meeting you all in person! If you’d love us to come for an event, please fill out our Appearance/Event Form and we will get back to you as soon as we can.
HOW CAN I JOIN YOUR INFLUENCER TEAM ?
Our Influencer program is currently on hold, but please shoot us an email at email@example.com and we will keep your information on hand when we open it up again!
DO YOU HAVE ANY JOB OPENINGS?
We currently have a full team but will definitely hold on to your resume and information for future openings, email it to firstname.lastname@example.org.
Still need help?
Go ahead and message us on Facebook for immediate support. We are also available by email at email@example.com.