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BOOK BEAU FAQ
WHAT IS A BOOK SLEEVE?
A cute, functional way to protect your books from wear and tear when you’re on the go!
ARE YOU LOOKING FOR ?...
- BOBA REWARDS
- SIZING
- CARING FOR YOUR PRODUCT
- ORDERS
- SHIPPING
- DISCOUNT CODES
- RETURNS
- DESIGNS
- EVENTS
- JOBS
BOBA POINTS AND REWARDS
WHERE CAN I FIND MY POINTS AND REWARDS?
In the bottom left corner of our website there is a blue shopping bag icon. If you click on that a pop up will come up and give you the opportunity to login. From there you can see your current point balance as well as other ways you can accumulate them. There is also a section where you move your Boba points into a Boba Cash discount code once you accumulate enough. $30/$50 is the minimum that must be met before shipping and handling for Boba Cash to be valid.
If you need additional help, or if that doesn't make sense please email support@bookbeau.com with any questions.
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BOOK SLEEVE SIZING
Find out everything you need to know about Book Beau sizes and measurements from our comprehensive sizing guide!
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CARING FOR YOUR PRODUCT
HOW DO I USE A BOOK SLEEVE ?
Book Beaus are perfect to help keep your Beaus safe when you’re at home or on the go! Just slip your book into a Beau, zip the top, and your book will be protected from the dangers and hazards of purses, backpacks, etc.!
HOW DO I USE A READING PILLOW ?
Beans are a life-changing pillow! Originally intended as a reading pillow to prop those heavy books up while you’re reading, our Beans are fantastic for so many things! Check out our Bean product page for a deep dive into the many ways to use your Bean, from an armrest while playing video games, a back pillow, travel pillow, a snuggle pillow, and more!
HOW DO I WASH MY BOOK BEAU T-SHIRT OR HOODIE?
Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners.Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.
HOW DO I WASH MY BOOK SLEEVE AND READING PILLOW ?
We recommend spot washing due to the way we make our Beaus. We, along with a lot of our customers, recommend using a Tide Pen or your favorite detergent to spot/hand wash your Beau. After washing, we recommend you air dry for best results. You can also Iron your Beau on a low setting and it will be photo ready.
Our Bean covers are completely removable and machine washable! Just unzip, pull them off the pillow, turn them inside out and wash on a gentle cycle. Air dry to keep your Bean soft and fuzzy after cleaning.
ARE BOOK BEAU BOOK SLEEVES WATERPROOF ?
We now have a line of water and stain resistant sleeves. Our sleeves are water-resistant, not waterproof. It is possible for some water to creep in if submerged under water. Because of this, we don’t recommend you take your book on any deep sea diving adventures. However, your books and devices will be protected from your everyday spills and accidents.
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ORDERS
I WANT TO MAKE A CHANGE TO MY ORDER
Our Fulfillment Manager ships so quickly that we may not be able to catch your order to make a change, so please double check the shipping address and what you are ordering before you checkout. You can email us at support@bookbeau.com and if we haven't shipped it out we will try to make the requested change.
I LIVE OUT OF THE US, HOW CAN I PLACE AN ORDER ?
It was a difficult decision for our Team to make, but we have currently turned off International shipping with the exception of Canada for the time being. We hate to do this,ut with everything happening in the world today, too many International packages are experiencing significant delays and even losses, which can ruin your experience with us. We want to take care of our BBs around the world and we’re looking into better ways to do that. (Hopefully Amazon around the world!) Thank you for your continued patience and understanding.
WHAT HAPPENS WHEN I ORDER AN IN-STOCK ITEM WITH A PRE-ORDER ITEM
In-stock items will be held until the pre-order is ready to ship so that everything ships together. If you would like your in-stock items sooner, we recommend placing separate orders.
BOOK BEAU MERCH
All merch items are shipped separately from any other items (book sleeves, reading pillows, etc) you order in the shop because it is fulfilled by a third party print on demand site. That means if you order a book sleeve and buy a beanie, your beanie will come separately from your book sleeve!
DO YOU OFFER WHOLESALE DEALER PRICING? CUSTOM OR BULK ORDERS ?
Yes. We do offer wholesale pricing!
We do offer custom fabric orders, currently the minimum order is 1000 or more Beaus. We do offer other bulk order options as well.
Please email us at wholesale@bookbeau.com with as much information about what you are looking for as possible.
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SHIPPING
WHEN WILL MY ORDER SHIP?
Our Fulfillment Manager rocks so our customers have gotten accustomed to super fast shipping! While we usually ship within a day or two, you can expect your order to ship within 5 - 7 business days. You will also receive an email confirmation when it is shipped that includes tracking information.
Book Beau Merch is shipped by a third party print-on-demand service. Their shipping times vary so please allow up to 30 days for your BB merch to ship.
WHERE IS MY PRE-ORDER?
Pre-orders typically ship out 8 to 10 weeks after the pre-order closes.
Check out the Where Is My Pre-Order Page for info on our pre-orders.
Please email support@bookbeau.com with any quetions!
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RETURNS
WHAT IS YOUR RETURN POLICY ?
We accept all returns or exchanges within 30 days of your purchase**. If you are looking to exchange a product, shipping will be at a discounted rate of $3. If your purchase arrived with damage please ignore the below and email us directly at support@bookbeau.com.
**We do not accept returns for clearance items**
Please follow the instructions below to begin your return process:
1. Send your return/exchange to the following address:
ShipBob, Inc. [ATTN: Returns]
4051 Freeport Parkway
Suite 300 Door 1
Grapevine, TX, 76051
2. Once you have shipped your return/exchange please email us at support@bookbeau.com with the tracking number along with any details regarding your exchange (product, design, size... etc.)
3. Once we receive your item, our Customer Service team will work as quickly as humanly possible to send you an invoice and once it is paid (or refunded if it's exchanging for a less expensive item) we will send you your new Beau!
If you are still having any trouble with your order please message us on Book Beau Facebook, or email our Customer Service team at support@bookbeau.com
**Contact us FIRST if you'd like to return Book Beau merchandise (Hats, Hoodies, T-Shirts, Blankets, etc.). These items are shipped by a third party service so the return process and policy is different.
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DESIGNS
YOU CAN SUBSCRIBE TO OUR NEWSLETTER RIGHT HERE:
WHY DO I SEE PICTURES OF DESIGNS THAT AREN'T FOR SALE IN THE SHOP ?
We do sometimes bring back fabrics that you tell us you love, but the some of our prints are run once or twice and then retired so we can keep bringing you new designs and products. We try to share the most current pictures of our items on social media but sometimes by the time you see them we have already sold out. We are working hard to keep more inventory in stock and provide you with awesome choices all the time!
DO YOU HAVE MORE NEW PRODUCTS LIKE LAPTOP BAGS AND CELL PHONE CASES COMING OUT ?
We are in the process of developing new products but do not have current release dates. As soon as we do we will announce them in our newsletter which you can sign up for above!
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EVENTS
WHERE WILL BB BE THIS YEAR FOR EVENTS ?
Music City with the Belles / Nashville, TN - February 26, 2022
ApollyCon / Washington, D.C. - July 28-31, 2022
Love N Vegas / Las Vegas, NV - October 28-30, 2022
Sign up for our newsletter and follow us on instagram and facebook to stay up to date on Book Beau events.
HOW CAN I INVITE BOOK BEAU TO BE A VENDOR/SPONSOR AT OUR EVENT, ASK BENITA OR AREL TO COME SPEAK AT OUR SCHOOL/EVENT ?
Book Beau LOVES heading out and meeting you all in person! If you’d love us to come for an event, please fill out our Appearance/Event Form and we will get back to you as soon as we can.
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JOBS
HOW CAN I JOIN YOUR INFLUENCER TEAM ?
Our Influencer program is currently on hold, but please shoot us an email at support@bookbeau.com and we will keep your information on hand when we open it up again!
DO YOU HAVE ANY JOB OPENINGS?
We currently have a full team but will definitely hold on to your resume and information for future openings, email it to support@bookbeau.com.
